Effective Date: Aug 04, 2019
YATE is committed to customer satisfaction and offers 100% money back guarantee. YATE will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by YATE within 60 days since purchase date. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.
All sales are final. PIN numbers, once credited are non refundable, non transferable and non exchangeable. PIN numbers have no cash value.
The Voice Credit balance of your account becomes inactive after a 6 month period of inactivity (no call or no order registered in the last 180 days). If you wish to reactive your Voice Credit balance please contact our Customer Service team. All such actions will be confirmed via email. Please note we are not obligated to refund you the remaining balance left in your prepaid service account.
If you wish to claim refund, or have questions about our Refund/return Policy, you can contact us at: